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Coronavirus / COVID-19 Update

PAGE LAST UPDATED:  30 May

We are now open Wednesday to Sunday each week.

Please note, we are operating at less than half capacity until after 21 June in order to accommodate Government social distancing and safety guidelines so ticket availability is currently lower than usual. Guests with vouchers and open tickets are encouraged to visit after this date when we anticipate restrictions will  be lifted in order to avoid disappointment.

If you had an affected booking or if you hold open dated vouchers/tickets which are due to expire, please see the FAQ’s below for guidance on rebooking and extensions.

WE’RE GOOD TO GO

We’ve been accredited with an industry standard ‘We’re Good To Go’ badge by Visit England. This recognises the venue has taken all the necessary steps and precautions and is adhering to mandatory Government guidelines to ensure the venue is a safe place to visit.

 

BEFORE YOU VISIT

If you have any symptoms of COVID-19 or have been in contact with someone who has COVID 19 please do not visit. Instead, please contact our customer services team and we will rebook your tickets for a future date. If you booked or purchased a voucher via a third party, you will need to contact your agent to discuss your options.

 

SOCIAL DISTANCING
AND RULE OF 6

Signs and floor stickers placed throughout the venue to help you stay a safe distance apart. Screens at our till points will also ensure we can serve you safely.

We will not permit entry to groups larger than 6 people and the sale of group and school ticket sales is currently suspended. We request that you do not gather or sit in groups larger than 6 people during your visit.

 

FACE COVERINGS

It is mandatory for all guests to wear a face covering when visiting. Face coverings may be removed when sat down with drinks purchased from our bar and when visiting our open-air Skydeck on level 72. A face covering must be worn at all other times, unless you are exempt.

 

REDUCED CAPACITY

We are operating at a very reduced our capacity until 21 June, in order to accommodate Government social distancing and safety guidelines, and to ensure a comfortable and safe experience for our staff and guests.

 

15-MINUTE TIME SLOTS

Arrival time slots are allocated in 15-minute windows. This will reduce waiting, spread arrivals more evenly throughout the day and will allow for social distancing. Once inside, you may stay as long as you wish, until closing.

 

ADVANCE PURCHASE

We advise you to pre-book to secure the best ticket availability. Same day bookings can be made online, although ticket availability is likely to be low.

If you have an open dated gift voucher, a gift ticket or a voucher issued by a third party that does not allow pre-booking, we advise you to visit after 21 June when capacity is due to increase.

CARD PAYMENTS ONLY

We no longer accept cash payments. All payments you make in our gift shop, photo point, ticket desk and bars will need to be paid by credit/debit card, Apple Pay and Google Pay.

The contactless limit throughout our venue is £45.

 

BAR SERVICE

Bar service is currently limited to guests who are seated at a table. A mobile ordering service accessible via scanning QR codes is available at every table, and servers will be able to take manual orders from you.

Please note, during busier times such as evenings and weekends, there may be a wait for a table.

ENHANCED HYGIENE

Please make use of our hand sanitiser stations available throughout the venue. Our loos-with-a-view on level 68 not only do they have superb views ideal for capturing an Instagram selfie, but they also have plenty of soap and hot water for hand washing too. We’ve also stepped up our cleaning regime, with more frequent and deeper cleans.

 

ENJOY

Most importantly enjoy your visit. Come and celebrate our wonderful city of London safe in the knowledge you are in good hands. Our team will be available to help and guide you should you have any questions or concerns.

 

COVID-19 Related FAQ's

  • Are you open?
  • I had tickets booked for a visit during a period of closure. What should I do?

    All customers who booked directly with The View from The Shard and had tickets to visit within this period should now have been contacted by our customer care team and offered a revisit voucher.

    Customers who have not booked directly should contact the relevant agent to discuss their options.

    Please visit our contact us page if you need to discuss a booking amendment.

  • Do I have to wear a face covering?

    Government guidelines means face coverings are mandatory when visiting, except if you are exempt.

    You may remove a face covering when sat with drinks purchased from our bar and when visiting our open-air Skydeck on level 72.

  • Can I book a ticket for a visit later in the year?
    We are now accepting bookings for visits until the end of the year.
  • Can I get an extension on my open dated gift ticket?
    IMPORTANT INFORMATION FOR GUESTS WITH UNUSED OPEN DATED GIFT TICKETS PURCHASED DIRECTLY FROM US:
    In view of the current situation, we are making some changes to the validity dates of unused open dated gift tickets that have been purchased directly from us.
     
    Please check the expiration date shown on your open dated gift ticket, and:
    • if you have an open dated gift ticket that shows an original expiration date of 16 March 2020 or later – these vouchers will now be accepted until 30 November 2021. The extension has automatically been applied to these vouchers.
     
    OR
     
    • if you have an open dated gift ticket that shows an original expiration date of 1 December 2021 or later – these vouchers will continue to be accepted until the date shown on the voucher.
     
    Please note, these extensions apply to open dated gift tickets purchased directly from us. If you purchased a voucher from a third party, we advise you to contact your agent to discuss the options available.
  • I have an unused Gift Ticket / Complimentary Ticket that expired during your period of closure. What should I do?
    IMPORTANT INFORMATION FOR GUESTS WITH UNUSED OPEN DATED GIFT TICKETS PURCHASED DIRECTLY FROM US:
    In view of the current situation, we are making some changes to the validity dates of unused open dated gift tickets that have been purchased directly from us.
     
    Please check the expiration date shown on your open dated gift ticket, and:
    • if you have an open dated gift ticket that shows an original expiration date of 16 March 2020 or later – these vouchers will now be accepted until 30 November 2021. The extension has automatically been applied to these vouchers.
     
    OR
     
    • if you have an open dated gift ticket that shows an original expiration date of 1 December 2021 or later – these vouchers will continue to be accepted until the date shown on the voucher.
     
    Please note, these extensions apply to open dated gift tickets purchased directly from us. If you purchased a voucher from a third party, we advise you to contact your agent to discuss the options available.
  • I have recently purchased an Annual Pass – when can I collect and activate this?

    The 12 month validity of your Annual Pass will only start once you have collected and activated your pass on your first visit.

    In view of the current situation, we have extended the window in which you have to collect your pass to 30 November 2021.

    If you already have an Annual Pass which you have been unable to use, once we reopen, please visit the Fast Track ticket desk where a Guest Ambassador will be able to extend the validity of your pass relative to our period of closure.

  • I already have an Annual Pass - can I get an extension?

    Of course.

    Please visit the Fast Track ticket desk where a Guest Ambassador will be able to extend the validity of your pass relative to our period of closure.

  • I have an unused open ticket from a third party that expires during your period of closure. What should I do?

    You will need to contact the issuing company to discuss options for extending the validity of your voucher.

  • I booked/purchased via Virgin Experience Days and I am unable to visit. What should I do?
  • I have a Buyagift / Red Letter Days voucher and I am unable to visit. What should I do?
  • Can I book using Tesco Clubcard Rewards codes?

    Yes. You may obtain your codes from Tesco and use them to book a dated ticket online.

    Please note; we will no longer accept Tesco Clubcard Rewards codes at our on-site ticket desk; advance booking online is now mandatory should you wish to use Tesco Clubcard Reward codes.

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