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Coronavirus / COVID-19 Update

PAGE LAST UPDATED: 6 January 2021

Following the Government’s decision to move London into England’s highest tier of Covid-19 restrictions we are currently closed to visitors.
We plan to re-open as soon as we are able so please do keep an eye on our website and social channels. Guests who booked tickets directly will be contacted and offered an open ticket for a future date. Guests who booked tickets or purchased vouchers from a third party are advised to contact their agent to discuss rebooking and/or voucher revalidation.

NATIONAL LOCKDOWN

National lockdown rules mean that we are currently closed.

 

WE’RE GOOD TO GO

We’ve been accredited with an industry standard ‘We’re Good To Go’ badge by Visit England. This recognises the venue has taken all the necessary steps and precautions and is adhering to mandatory Government guidelines to ensure the venue is a safe place to visit.

 

BEFORE YOU VISIT

If you have any symptoms of COVID-19 or have been in contact with someone who has COVID 19 please do not visit. Instead, please contact our customer services team and we will rebook your tickets for a future date. If you booked or purchased a voucher via a third party, you will need to contact your agent to discuss your options.

 

SOCIAL DISTANCE AND RULE OF 6

Signs and floor stickers placed throughout the venue to help you stay a safe distance apart. Screens at our till points will also ensure we can serve you safely.

We will not permit entry to groups larger than 6 people and the sale of group and school ticket sales is currently suspended. We request that you do not gather or sit in groups larger than 6 people during your visit.

 

FACE COVERINGS

It is mandatory for all guests to wear a face covering when visiting. Face coverings may be removed when sat down with drinks purchased from our bar and when visiting our open-air Skydeck on level 72. A face covering must be worn at all other times, unless you are exempt.

 

REDUCED CAPACITY

We have reduced our capacity to ensure everyone is able to maintain social distancing and will provide a comfortable experience for everyone.

 

15-MINUTE TIME SLOTS

Arrival time slots are now allocated in 15-minute windows. This will reduce waiting, spread arrivals more evenly throughout the day and will allow for social distancing. Once inside, you may stay as long as you wish, until closing.

 

ADVANCE PURCHASE IS ADVISED

We advise you to pre-book to secure the best ticket availability. Same day bookings can be made online, although ticket availability is likely to be low.

If you have an open dated gift voucher, a gift ticket or a voucher issued by a third party, the redemption instructions issued with or on your voucher still apply.

 

CARD PAYMENTS ONLY

We no longer accept cash payments. All payments you make in our gift shop, photo point, ticket desk and bars will need to be paid by credit/debit card, Apple Pay and Google Pay.

The contactless limit throughout our venue is £45.

 

BAR SERVICE

Bar service is currently limited to guests who are seated at a table. Our new mobile ordering service and menu can be accessed via QR codes available at every table. Simply scan the code, place your order and pay – your drinks will then be served to your table.

Our bar service has been adjusted to ensure we are working within the Tier 2 guidelines and remain COVID secure. Alcohol may only be ordered together with food.

Please note, during busier times such as evenings and weekends, there may be a wait for a table.

 

ENHANCED HYGIENE

Please make use of our hand sanitiser stations available throughout the venue. Our loos-with-a-view on level 68 not only do they have superb views ideal for capturing an Instagram selfie, but they also have plenty of soap and hot water for hand washing too. We’ve also stepped up our cleaning regime, with more frequent and deeper cleans.

 

ENJOY

Most importantly enjoy your visit. Come and celebrate our wonderful city of London safe in the knowledge you are in good hands. Our team will be available to help and guide you should you have any questions or concerns.

 

COVID-19 Related FAQ's

  • Are you open?
    Following the Government’s decision to move London into England’s highest tier of Covid-19 restrictions we are currently closed to visitors.
    We plan to re-open as soon as we are able so please do keep an eye on our website and social channels. Guests who booked tickets directly will be contacted and offered an open ticket for a future date. Guests who booked tickets or purchased vouchers from a third party are advised to contact their agent to discuss rebooking and/or voucher revalidation.
    Please view our opening times to see our latest operating schedule.

     

  • I have tickets booked for a visit during a period of closure. What should I do?

    All customers who booked directly with The View from The Shard and have tickets to visit within this period will be contacted by our customer care team and offered a revisit voucher.

    Customers who have not booked directly should contact the relevant agent to discuss their options.

    Please note, our team are working as fast as they can to contact all affected guests, although there may be a delay due to the volume of bookings. We do apologise in advance for any delays.

  • I was planning a visit with family/friends outside of my household. How does Tier 3 affect this?
    Following the Government’s decision to move London into England’s highest tier of Covid-19 restrictions we are currently closed to visitors.
    We plan to re-open as soon as we are able so please do keep an eye on our website and social channels. Guests who booked tickets directly will be contacted and offered an open ticket for a future date. Guests who booked tickets or purchased vouchers from a third party are advised to contact their agent to discuss rebooking and/or voucher revalidation.

     

  • Do I have to wear a face covering?

    Government guidelines means face coverings are mandatory when visiting, except if you are exempt. You may remove a face covering when sat with drinks purchased from our bar and when visiting our open-air Skydeck on level 72.

  • Can I book a ticket for a visit later in the year?

    We are currently selling open dated tickets valid until 31.12.2021.

  • Can I get an extension on my open dated gift ticket?

    If you have an open ticket or gift ticket that was purchased directly from us and has an original expiration date of 16th March 2020 or later, it will now be accepted until 30th November 2021.

    You don’t need to do anything as we will automatically apply the extension to your voucher, and the redemption/usage instructions shown on your voucher remain the same.

    Tickets and vouchers with an original expiration date of 1st December 2021 or later will continue to be valid until the date shown.

    This extension applies exclusively to tickets and vouchers purchased directly from us and in these cases we advise you to contact your agent to discuss the options available. 

  • I have an unused Gift Ticket / Complimentary Ticket that expired during your period of closure. What should I do?

    If you have an open ticket or gift ticket that was purchased directly from us and has an original expiration date of 16th March 2020 or later, it will now be accepted until 30th November 2021.

    You don’t need to do anything as we will automatically apply the extension to your voucher, and the redemption/usage instructions shown on your voucher remain the same.

    Tickets with an original expiration date of 1st December 2021 or later will continue to be valid until the date shown.

    This extension applies exclusively to tickets and vouchers purchased directly from us and in these cases we advise you to contact your agent to discuss the options available. 

  • I have recently purchased an Annual Pass – when can I collect and activate this?

    The 12 month validity of your Annual Pass will only start once you have collected and activated your pass on your first visit.  In view of the current situation, we have extended the window in which you have to collect your pass to 30 November 2021.  We suggest you keep an eye on our website for re-opening date and opening hours to establish a suitable date for your first visit.

  • I already have an Annual Pass - can I get an extension?

    Of course.

    Once we reopen, please visit the Fast Track ticket desk where a Guest Ambassador will be able to extend the validity of your pass relative to our period of closure.

  • I have an unused open ticket from a third party that expires during your period of closure. What should I do?

    You will need to contact the issuing company to discuss options for extending the validity of your voucher.

  • I booked/purchased via Virgin Experience Days and I am unable to visit. What should I do?
  • I have a Buyagift / Red Letter Days voucher and I am unable to visit. What should I do?
  • Can I book using Tesco Clubcard Rewards codes?

    Yes. You may obtain your codes from Tesco and use them to book a dated ticket online.

    Please note; we will no longer accept Tesco Clubcard Rewards codes on site; advance booking online will be mandatory should you wish to use Tesco Clubcard Reward codes. Tesco Clubcard codes cannot be used to purchase open tickets.

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