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  • London Landmark Guarantee

    In the case of bad weather, we offer all guests our London Landmarks Guarantee with every ticket - you’ll be walking on air amongst the clouds, but if they spoil your view, you can return for free!

    If you cannot see at least three of the following landmarks - The London Eye, St Paul’s Cathedral, 20 Fenchurch Street (The Walkie Talkie), Tower Bridge and One Canada Square - on the day of your visit, we will let you return within 3 months for free!

    Staff at the ticket desk will let you know on the day if the Visibility Guarantee has been authorised and will arrange your return ticket. However, if this is unclear feel free to contact our customer service team using one of the appropriate forms on the 'Contact Us' page.

  • WHAT HAPPENS IF THERE IS POOR WEATHER DURING MY VISIT?

    The weather in London is often unpredictable and can change from one moment to the next. Watch clouds rolling in or witness a rainbow – London’s ever-changing weather will mean that every visit is unique.

    In the case of bad weather, we offer all guests our London Landmarks Guarantee with every ticket – you’ll be walking on air amongst the clouds, but if they spoil your view, you can return for free!

    If you cannot see at least three of the following landmarks –  The London Eye, St Paul’s Cathedral, 20 Fenchurch Street (The Walkie Talkie), Tower Bridge and One Canada Square – on the day of your visit, we will let you return within 3 months for free! Staff at the ticket desk will let you know on the day if the Visibility Guarantee has been authorised and will arrange your return ticket.

    Check out our Live Views Gallery to keep an eye on current conditions.