Contact Us

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please select the topic that best suits your enquiry

Or visit our Frequently Asked Questions page for answers to common questions.

General Enquiry

General Enquiry

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Marriage Proposals

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Filming/Photography Enquiry

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Private Hire

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Trade Enquiry

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CUSTOMER SERVICES

For general queries and complaints about The View from The Shard experience please select the General Enquiries from above, alternatively contact us on 0344 499 7222. Standard call charges apply.

Due to a temporary technical issue, we are currently unable to take calls; we apologise for any inconvenience caused and kindly ask that you submit any queries via our contact forms, and we will get back to you as soon as possible.

BOOKINGS

For general admission and group bookings visit The View from The Shard booking page, alternatively, you may contact us on 0844 499 7111. Calls from BT landlines may cost up to 65p per minute; mobile charges vary by operator and could cost considerably more. Our phone lines are open Monday to Friday 08:00 to 18:00, Saturday and Sunday 09:00 to 17:00.

The following adjustments will apply to our phone line opening hours during the festive period:

24 Dec: 08:00-16:00
25 Dec: closed
26 Dec: closed
27 Dec: 09:00-17:00
30 Dec: 09:00-17:00
31 Dec: 09:00-16:00
01 Jan: closed

THE SHARD BUILDING (including Bars & Restaurants)

For enquiries relating to the restaurants, hotel and any other businesses within The Shard, or about the architectural building itself, please visit The Shard main website.