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Frequently Asked Questions

Find out more about The View from The Shard

Tickets

What’s included in the ticket price?

All tickets include the following:

  • Admission to London’s highest viewing gallery situated at the top of The Shard - Western Europe’s tallest building.
  • Access to Level 69 and the open air Skydeck on Level 72 where you’ll be exposed to the elements and the sounds of the city below.
  • Complimentary audio and visual guides available in English, French, German, Italian, Spanish, Catalan, Chinese, Japanese, Russian, Portuguese and Arabic to learn about the view, The Shard and the capital. 
  • Use of interactive Tell: scopes to learn about London’s past, present and future.
  • Access to London’s highest Champagne experience and Sky Boutique. 
  • London Landmark Guarantee – you’ll be walking on air amongst the clouds, but if they spoil your view, you can return for free! *T&C’s apply
  • Our friendly Guest Ambassadors will bring the view to life with their in depth knowledge of London’s skyline.
  • Drinks and snacks available to purchase on Level 72.
  • No time limit in the attraction.

Visit Tickets & Prices for information on all ticket types and additional inclusions.

What happens if there is poor weather during my visit?

The weather in London is often unpredictable and can change from one moment to the next. Watch clouds rolling in or witness a rainbow – London’s ever changing weather will mean that every visit is unique.

In the case of bad weather we offer all guests our London Landmarks Guarantee with every ticket - you’ll be walking on air amongst the clouds, but if they spoil your view, you can return for free!

If you cannot see at least three of the following landmarks -  The London Eye, St Paul’s Cathedral, The Gherkin, Tower Bridge and One Canada Square - on the day of your visit, we will let you return within 3 months for free! Staff at the ticket desk will let you know on the day if the Visibility Guarantee has been authorised and will arrange your return ticket.

Check out our Live Views Gallery to keep an eye on current conditions.

Can I buy more than 10 tickets?

Yes! We welcome groups to The View from The Shard and offer a 10% discount for 10 or more guests.

To purchase tickets for groups please email reservations@theviewfromtheshard.com or call customer services on +44 (0) 844 499 7111 (calls will cost you 7 pence per minute plus your company’s access charge).

Can tickets be purchased on the day?

Yes, tickets are available to purchase on the day online and from the ticket desks at The View from The Shard (subject to availability). We would always recommend that you book in advance if you want to experience one of London’s spectacular sunsets.

Remember, you will save 15% if you book in advance - this does not apply to bookings made on the day of your visit. 

Does my visit have a time limitation?

There is no time restriction to your visit – you can enjoy the views and the experience for as long as you like! Most guests will spend approximately an hour between Level 69 and the open air Skydeck on Level 72 making the most of the fantastic views, our interactive Tell: scopes, the Champagne bar and learning about London’s history with our complimentary audio & visual guides.

What happens if I am running late?

Don’t worry, you can enter The View from The Shard at any time up to thirty minutes after the time printed on your ticket.

What facilities do you have for those with disabilities?

The View from The Shard is fully accessible from ground level all the way up to the open air Skydeck on Level 72, with disabled toilet facilities situated on Level 1 and Level 68. Visit our Disabled Access page to find out more.

Amend My Booking

Can I change my booking?

If you booked your tickets directly from our website please call us on +44 (0) 344 499 7222 (no later than 2 weeks before your visit) with the following information and we will happily amend your booking:

  • Booking Reference No
  • New Date (subject to availability)
  • New Timeslot (subject to availability)

Please note that this service is subject to a £15 amendment fee.

If you have purchased your ticket from one of our partners or approved ticket sellers please contact them directly to discuss further.

I cannot make my visit and would like my tickets refunded.

We have a strict no refund policy at The View from The Shard, but we can exchange the ticket for a new date and time if you booked your tickets on our website.

To amend your booking, please call us on +44 (0) 344 499 7222 (no later than 24 hours before your visit) with the following information:

  • Booking Reference No
  • New Date (subject to availability)
  • New Timeslot (subject to availability)

Please note that there will be a £15 amendment fee to move your booking.

Before You Visit

I have not received my tickets, can I access them online?

Please allow up to an hour for your booking confirmation to come through, and make sure to check spam or junk mail folders.

Tickets and gift cards can also be obtained via History & Overviews inside your online account: Click Here and select My Profile for access.

If you are still having trouble retrieving your confirmation, please Contact Us with the following details and we will locate your tickets and send them on to you. 

  • Date of your visit
  • Booking reference number
    (which you should have received in the confirmation of payment)

Please note that if you purchased your tickets via our call center, you will need to Contact Us with your booking reference number and if you booked your tickets via a third party, you will need to contact them directly.

Do I need to print my tickets?

You can show your tickets on your smartphone to enter The View from The Shard or alternatively, you can collect your tickets when you arrive for your visit by entering your booking reference at one of our collection points.

I cannot see the writing on my tickets.

We have been made aware of a known issue with the latest release of Apple's OS X (El Capitan) where content within PDF documents cannot be printed.  This is an issue with Apple and is outside the capability of The View from The Shard.  We would advise you to try an alternative device with a different Operating System if you encounter this issue.

There is no time or date on my ticket.

If you have purchased your tickets from a third party/approved ticket provider you may not be required to pre-book a visit date or time and can use your voucher to gain entry at any time (subject to availability). To avoid disappointment please check our opening times before your visit.  

Please also check before you visit if your voucher needs to be redeemed or activated.

If you have any further questions you will need to directly contact the company the tickets were booked with.

I have a voucher, how does it work?

If you have purchased a voucher from one of our partners or approved ticket sellers please check if your voucher needs to be redeemed or activated before visiting The View from The Shard. If you have not been required to pre-book your visiting time, to avoid any disappointment please check our opening times as these can sometimes vary due to private event closures.

If you have any further questions regarding your voucher you will need to directly contact the company the voucher is purchased from.

Families

Does a child under the age of three need a ticket?

Children aged three and under do not require a ticket to visit The View from The Shard.

Are we allowed to bring pushchairs?

Unfortunately pushchairs cannot be taken to the viewing platforms, but we can store these free of charge during your visit.  Our storage facility can be found near the ticket desk in the main ticket hall. Please note that this is not a secure facility.

Are we allowed to bring food or drink?

Unfortunately only food and drink purchased within on the premises is permitted. Refreshments suitable for families are available to purchase on our open air Skydeck.

Concessions

What type of student ID is required?

You will be required to show a valid ISIC or NUS photo ID card as identification at the point of entry to prove that you are a full time student.

What is the discount for someone with a disability?

Guests with a disability receive a concessionary rate and registered carers will be able to accompany the disabled guest for free. Restrictions do apply so please do take a look at our Terms & Conditions for more information before purchasing these tickets. 

 

Gift Cards

How do I redeem my Gift Card?

To redeem a Gift Card you will need to book using the normal booking process – once you have selected select the date and time of your visit you will then be able to apply your gift card code before completing your purchase. This will then reduce the balance by the corresponding amount and update your basket total. Please note: Gift Cards can only be redeemed by pre-booking your visit 24 hours in advance. Visit Tickets & Prices to redeem your Gift Card.

If you need help with redemption or require more information please contact us on: +44 (0) 344 499 7111 or visit Contact Us.

My Gift Card is about to expire and I cannot visit in time, please can I extend the validity period?

If your Gift Card is still valid we recommend redeeming it before it expires as you will be able to redeem it for a date in the future beyond the expiry date.  Should your Gift Card expire before redemption, you will be subjected to a £15 extension fee per person to give you a further three month validity period.

If you would like to extend the validity period of your Gift Card please call us on +44 (0) 344 499 7222 or visit Contact Us.

My Gift Card has expired can you help?

We can extend the validity of your gift certificate by an additional three months. Please note that this this service is subject to a £15 extension fee per person.  

If you would like to extend the validity period of your Gift Card please call us on +44 (0) 344 499 7222 or visit Contact Us.

I have used my name instead of the recipient’s name what should I do?

Unfortunately we are unable to change the name on the Gift Card once it has been processed.  However, once the Gift Card has been redeemed the tickets will be in the recipient’s name. 

I did not receive the Gift Cards I have just purchased.

Please allow up to an hour for your booking confirmation to come through, and make sure to check spam or junk mail folders.

Tickets and gift cards can also be obtained via History & Overviews inside your online account: Click Here and select My Profile for access.

If you are still having trouble retrieving your confirmation, please Contact Us with the following details and we will locate your tickets and send them on to you. 

  • Date of your visit
  • Booking reference number
    (which you should have received in the confirmation of payment)

How long is my Gift Card valid for?

Gift cards are valid for 12 months from the date of purchase and need to be redeemed before they expire. A Gift Card can be only redeemed online with minimum of 24 hours in advance.

General

What facilities do you provide for people with disabilities?

We offer a step-free experience with accessible lifts throughout the attraction. Lifts take you from our street level to our first floor where ticketing and security procedures take place. Accessible lifts then take you to our Level 68. At Level 68 you are able to take a lift to the viewing platform on Level 69 and the open air Skydeck on Level 72.

The viewing platforms do not have fixed seating but should you require a chair we do supply them on request.  In addition we have wheelchairs we loan out to guests to ensure their visit is as comfortable as possible.  

All of our staff receive regular training that includes disability awareness. Should you require someone will assist you with evacuation either out of the building or to a refuge they will assist you.

Do you allow Guide Dogs to The View from The Shard?

Pets or animals of any nature are expressly prohibited in The View except for guide dogs and hearing dogs. A water bowl is available at the booking hall for assistance dogs. Please ask a Guest Ambassador on arrival should your dog require water during your visit. 

How do I get to The View from The Shard?

The View from The Shard is located just outside London Bridge station on Joiner Street. For full details and maps of how to reach us please visit Plan Your Visit. Alternatively, you can plan your journey using www.traveline.info or by calling Transport for London’s 24 hour travel information on +44 (0) 20 7222 1234 (Textphone: +44 (0) 20 7918 3015).

Can I get a taxi?

There is a taxi rank on London Bridge Street outside the rail station concourse, and taxis can drop off on St Thomas’ Street a few yards from The View from The Shard entrance.

Is there car parking at The View from The Shard?

There is no parking facilities at The Shard, however there are a number of privately owned car parks in the local area. Details can be found on the Parkopedia website. 

Do you have a dress code?

We do not have a dress code so please feel free to wear whatever you feel comfortable in for your visit, however please note that there is decking on Level 72 for most of the year, so stiletto heels are not advised. Please note however that some of the other bars and restaurants within the building do have dress codes so we would recommend that you check The Shard's website before visiting to avoid any disappointment.

Can I bring my tripod/monopod into The View?

Guests are welcome to bring handheld cameras to take photographs for personal use. It is not possible to bring tripods or other large items of photographic equipment into The View from The Shard. For more information on restricted items please see our Terms and Conditions. To request a permit for commercial photography or filming please visit our Press Center

Are we allowed to bring food or drink?

Only food and drink purchased within The View from The Shard is permitted in our viewing gallery. Hot and cold drinks as well as snacks as available to purchase on Level 69 and the open air Skydeck on Level 72.

Are your X-ray scanners safe for pregnant women or people with pacemakers /defibrillators?

We ask guests to walk through metal detectors, which use a low-frequency electromagnetic field to look for metal items. At the low levels a metal detector emits, this exposure is considered safe for everyone, including pregnant women. These units do not use x-rays.

Extensive research has been performed to identify the effects of the electro-magnetic waves used on pregnancy, medical devices (such as pacemakers) and magnetic recording media. The results of the research are that there is no indication of any adverse effect of the technology on medical devices, pregnancy or magnetic recording media. 

The x-ray scanners that bags and coats go through are fully enclosed and so will not affect guests in any way. These units emit the same kind of radiation as in a dental X-ray and are used only on bags, coats and other inanimate objects. A guest would have to place their hand inside the machine while the x-ray was on to be exposed to a significant level of radiation.

Am I allowed to bring my suitcase and or rucksack?

Certain items cannot be brought into The View from The Shard including large bags and rucksacks, over the size of 22 x 15 x 8 inches (55 x 38 x 20 cm) or other large equipment.  We are unable to store them whilst you are visiting our viewing platforms.

Although we have no cloakroom facility for bags, folded pushchairs can be left in the designated area in the booking hall for free but bags and coats cannot be left with them.

Restaurants

I would like to book lunch / afternoon tea / dinner in the restaurants who can I contact?

If you have a query relating to the hotel or restaurants located in The Shard please visit The Shard’s website for contact details.

I have a restaurant booking. Can I access The View from The Shard?

Entry to the viewing platforms is not included in your restaurant booking as the restaurants are separate to The View from The Shard. There is no direct access between The View from The Shard and the restaurants located half way down The Shard.

After Your Visit

I would like to buy something I saw in your boutique.

A selection of items sold within our level 1 and level 68 boutiques are also available to purchase in our online boutique.

My visit was not as expected who can I contact?

Your feedback is welcomed as it helps us to ensure that we continue to provide a 5* experience for all our guests. If you would like to contact us with a question or concern, please send us further details via our Contact Us page.  We always strive to deliver a 5* service and when it is not received we would like the opportunity to rectify this.

I was unhappy with my purchase in the Boutique, who can I contact?

If you are unhappy with the items you purchased in our Boutiques please email retailenquiries@theviewfromtheshard.com

How do I retrieve my photographs?

To access your photos please:

  1. Go to smileflingr.com/VIEW
  2. Enter the photocode from the bottom of your photograph
  3. Download and share your photos for free

Please note that your pictures will automatically be deleted from our system after three months of your visit. If you are still unable to access your photos please email theshard@magicmemories.com

Charity Request

I would like to contact you regarding your support of our charity/fundraising event?

We are very keen to support and work with charities and consequently we have already selected charity partners for The View from The Shard in 2016 including Dame Kelly Holmes Trust and Guys and St Thomas’ Hospital. We will be focusing on these partnerships in 2016/17.

School Groups

How much does it cost for Schools to visit The View from The Shard?

School rates are £15.95 per pupil and £23.46 per teacher/adult. For every 15 pupils, 1 adult goes free. For more information or to book please visit School Groups.  

What do you offer School Groups?

The View from The Shard are delighted to offer an Educational Resource programme for school groups.

The resource is available for Key Stages 2 & 3, and the following five subjects are covered: English, Maths, History, Geography and Art & Design and coincide with both the National and London Curriculum.

Resource and materials to support lessons and student learning are available to download via this link.

Guided tours are also available and enhance the experience with children learning about London and its fascinating history from one of our informative and fun guides.

What is the maximum group size I can book?

We have a maximum capacity of 200 visitors per 30 minute time slot, so large groups would need to be split into smaller groups.

How do I book a school visit?

To purchase tickets for school groups please visit Contact Us or call us on +44 (0) 844 499 7111 (calls will cost you 7 pence per minute plus your company’s access charge) or on +44 (0) 203 437 3444.

Where do I collect the tickets?

To collect your tickets, please present your confirmation email at The View from The Shard ticket desks in the main ticket hall when you arrive for your visit.

Can I change my booking?

Requests to change the date of your visit must be made no later than two weeks in advance and are subject to availability. A £15 fee applies to change the date of your booking. To change your booking call +44 (0) 344 499 7222 with the following information:

  • Booking Reference No
  • New Date (subject to availability)
  • New time slot (subject to availability)

I would like to cancel a school booking.

We have a strict no refund policy at The View from The Shard, but we can exchange the ticket for a new date and time.

To amend your booking, please call us on +44 (0) 344 499 7222 (no later than 24 hours before your visit) with the following information:

  • Booking Reference No
  • New Date (subject to availability)
  • New Timeslot (subject to availability)

Please note that there will be a £15 amendment fee to move your booking.

Are there toilet facilities at The View from The Shard?

Yes, we have toilet facilities available for guests on Level 1 and Level 68.

Is there a risk assessment available?

Yes. Please ensure that you familiarise yourselves with the information in our Risk Assessment document available to download here before your visit. If you would like to carry out a site visit prior to visiting with your school group, we can arrange a complimentary visit once your group booking is confirmed.

Are your staff first aid trained?

There are first aid trained staff members who are on site at all times. First aid will be administered at the place of occurrence but, if the guest can be moved, then one of the offices will be used.

What happens if the weather is bad?

The weather in London is often unpredictable and can change from one moment to the next. Watch clouds rolling in or witness a rainbow – London’s ever changing weather will mean that every visit is unique.

In the case of bad weather we offer all guests our London Landmarks Guarantee with every ticket - you’ll be walking on air amongst the clouds, but if they spoil your view, you can return for free!

If you cannot see at least three of the following landmarks - The London Eye, St Paul’s Cathedral, The Gherkin, Tower Bridge and One Canada Square - on the day of your visit, we will let you return within 3 months for free! Staff at the ticket desk will let you know on the day if the Visibility Guarantee has been authorised and will arrange your return ticket.

Check out our Live Views Gallery to keep an eye on current conditions.

Is there somewhere to leave bags during our visit?

Unfortunately, there are no cloakroom facilities at The View from The Shard and large bags and rucksacks, generally over the size of 22 x 15 x 8 inches (55 x 38 x 20 cm), or other large equipment is not allowed.

Where can we eat lunch?

We are unable to provide a lunch space for your visit. But there are open green spaces that can be used in good weather and numerous cafes and restaurants in the London Bridge area.

Can we borrow clipboards?

Unfortunately not, so please feel free to bring your own.

What facilities do you have for those with disabilities?

The View from The Shard is fully accessible from ground level all the way up to the open air Skydeck on Level 72, with disabled toilet facilities situated on Level 1 and Level 68. Visit our Disabled Access page to find out more.

Can we take photographs?

Visitors are welcome to bring hand-held cameras and video equipment to create images and footage for their own personal, non-commercial use. We regret that tripods and monopods are not permitted onsite.

Do you have a dress code?

We do not have a dress code so please feel free to wear whatever you feel comfortable in for your visit, however please note that there is decking on Level 72 for most of the year, so stiletto heels are not advised. Please note however that some of the other bars and restaurants within the building do have dress codes so we would recommend that you check The Shard's website before visiting to avoid any disappointment.

Are there any coach drop off points?

Coach pick-up and drop-off points around London Bridge are restricted. Private coach parties can drop of guests at the designated coach area which is located just before Fitness First on London Bridge Street. Alternatively there are coach parking bays on Southwark Street and Southwark Bridge with free drop-off. The nearest coach parking is Tower Hill, which has 16 bays. To book space contact APCOA parking 0870 241 7492.

Groups

How much does it cost for Groups to visit The View from The Shard?

Our special reduced rates for groups of 10+ are as follows:

Standard tickets: £23.46pp
Champagne tickets: £31.50pp
Guided tour: £26.96pp
Guided tour with champagne: £35.00pp

What do you offer Groups?

As time within the attraction is unlimited you can all enjoy the view at your leisure with a glass of champagne or for a more unique experience book a guided tour.

We also have goody bags available starting from £15.50pp upwards. Full details can be found at our Groups page.

All tickets include the following:

  • Admission to London’s highest viewing gallery situated at the top of The Shard - Western Europe’s tallest building.
  • Access to Level 69 and the open air Skydeck on Level 72 where you’ll be exposed to the elements and the sounds of the city below.
  • Complimentary audio and visual guides available in English, French, German, Italian, Spanish, Catalan, Chinese, Japanese, Russian, Portuguese and Arabic to learn about the view, The Shard and the capital. 
  • Use of interactive Tell: scopes to learn about London’s past, present and future.
  • Access to London’s highest Champagne experience and Sky Boutique. 
  • London Landmark Guarantee – you’ll be walking on air amongst the clouds, but if they spoil your view, you can return for free! *T&C’s apply
  • Our friendly Guest Ambassadors will bring the view to life with their in depth knowledge of London’s skyline.
  • Drinks and snacks available to purchase on Level 72.
  • No time limit in the attraction.

What is the maximum group size I can book?

We have a maximum capacity of 200 visitors per 30 minute time slot, so large groups would need to be split into smaller groups.

Can I hold an option?

We are not able to hold options for groups, however group organisers are welcome to book minimum numbers and increase the size at the same rate up to a week prior to the visit.

Why do I need to pre-book?

To ensure you have the best experience possible, we limit the number of visitors entering The View at any one time. All visitors are pre-booked into 30 minute time slots throughout the day, making waiting times shorter and allowing you to pass security checks, and reach the top in the most efficient and enjoyable way. This does mean spaces are limited so we strongly suggest that you reserve tickets as early as possible for your preferred date and time.

How do I book a group visit?

To purchase tickets for groups please visit Group Contact Us or call us on +44 (0) 844 499 7111 (calls will cost you 7 pence per minute plus your company’s access charge).

Where do I collect the tickets?

To collect your tickets, please present your confirmation email at The View from The Shard ticket desks in the main ticket hall when you arrival for your visit.

Can I change my booking?

Requests to change the date of your visit must be made no later than two weeks in advance of the original visit date and are subject to availability. A £15 fee applies to change the date of your booking. To change your booking call +44 (0) 344 499 7222 (no later than 2 weeks before your visit) with the following information:

  • Booking Reference No
  • New Date (subject to availability)
  • New Timeslot (subject to availability)

I would like to cancel a group booking.

We have a strict no refund policy at The View from The Shard, but we can exchange the ticket for a new date and time.

To amend your booking, please call us on +44 (0) 344 499 7222 (no later than one week prior to the visit date) with the following information:

  • Booking Reference No
  • New Date (subject to availability)
  • New Timeslot (subject to availability)

Please note that there will be a £15 amendment fee to move your booking.

Are there toilet facilities at The View from The Shard?

Yes, we have toilet facilities available for guests on Level 1 and Level 68.

Are your staff first aid trained?

There are first aid trained staff members who are on site at all times. First aid will be administered at the place of occurrence but, if the guest can be moved, then one of the offices will be used.

What happens if the weather is bad?

The weather in London is often unpredictable and can change from one moment to the next. Watch clouds rolling in or witness a rainbow – London’s ever changing weather will mean that every visit is unique.

In the case of bad weather we offer all guests our London Landmarks Guarantee with every ticket - you’ll be walking on air amongst the clouds, but if they spoil your view, you can return for free!

If you cannot see at least three of the following landmarks - The London Eye, St Paul’s Cathedral, The Gherkin, Tower Bridge and One Canada Square - on the day of your visit, we will let you return within 3 months for free! Staff at the ticket desk will let you know on the day if the Visibility Guarantee has been authorised and will arrange your return ticket.

Check out our Live Views Gallery to keep an eye on current conditions.

Is there somewhere to leave bags during our visit?

Unfortunately, there are no cloakroom facilities at The View from The Shard and large bags and rucksacks, generally over the size of 22 x 15 x 8 inches (55 x 38 x 20 cm), or other large equipment is not allowed.

Do you have a dress code?

We do not have a dress code so please feel free to wear whatever you feel comfortable in for your visit, however please note that there is decking on Level 72 for most of the year, so stiletto heels are not advised. Please note however that some of the other bars and restaurants within the building do have dress codes so we would recommend that you check The Shard's website before visiting to avoid any disappointment.

Can we take photographs?

Visitors are welcome to bring hand-held cameras and video equipment to create images and footage for their own personal, non-commercial use. We regret that tripods and monopods are not permitted onsite.

What facilities do you have for those with disabilities?

The View from The Shard is fully accessible from ground level all the way up to the open air Skydeck on Level 72, with disabled toilet facilities situated on Level 1 and Level 68. Visit our Disabled Access (hyperlink) page to find out more.

Where can we eat lunch?

We are unable to provide a lunch space for your visit. But there are open green spaces that can be used in good weather and numerous cafes and restaurants in the London Bridge area.

Are there any coach drop off points?

Coach pick-up and drop-off points around London Bridge are restricted. Private coach parties can drop groups at the designated coach area which is located just before Fitness First on London Bridge Street or at the coach parking bays on Southwark Street and Southwark Bridge with free drop-off. The nearest coach parking is Tower Hill, which has 16 bays. To book space contact APCOA parking 0870 241 7492.

Can we bring a tour guide to escort us?

Beside our Guest Ambassadors who are trained guides only accredited Blue Badge guides are authorised to guide at The View from The Shard. Blue Badge guides require a ticket to enter the attraction; exceptions can be made in the case of Chinese guides.

For a suggested list of specialised guides and languages please contact the Blue Badge association directly here: Blue Badge website

Travel Trade

How do I become a Trade Partner?

If you wish to become a trade partner for The View from The Shard please visit our Trade page for more information.

Private Hire

What are your hire rates?

All quotes are unique to your own booking but a guide to hire fees can be found here.

I would like to hire the viewing galleries for a private function / event, who do I contact?

Please contact the events team at events@theviewfromtheshard.com or call 020 3437 3226.

How late can I host an event in The View from The Shard?

The View holds a 24 hour license and so can be very flexible with your timings.

Can I provide my own catering for my event?

Although you cannot bring in your own food & beverage, The View from The Shard works with a list of approved suppliers who can cater for a variety of budgets and needs, the list can be found here.

Am I required to hire both floors on Level 69 and 72 for an event?

Yes, we always hire the two floors together.

Press

How do I apply for a press pass to visit The View from The Shard?

The View from The Shard welcomes visits by journalists seeking to review London’s highest visitor attraction. Applications for press passes must be submitted and approved in advance of arrival, with at least 72 hours’ notice before you would like to visit. Please complete our online media application form here.

I would like to hire the viewing galleries for filming or commercial photography.

We welcome enquiries for filming and photography outside of our general opening hours. To submit an enquiry, please complete and return our online filming or photography application.

I would like to contact you regarding your support of our charity/fundraising event?

We are very keen to support and work with charities and consequently we have already selected charity partners for The View from The Shard in 2016 including Dame Kelly Holmes Trust and Guys and St Thomas’ Hospital. We will be focussing on these partnerships in 2016/17.

Love London Card

Enjoy unlimited access to The View from The Shard until 31 December 2016 for only £40.95, so you can enjoy year round panoramic views of the capital.

Find out more

Family Experience

Treat your family to a fun and educational day out and see London appear as a city of toys from London’s highest viewing platform.

Find out more

London's Highest Garden

This summer, enjoy spectacular panoramic views of the capital from London’s highest summer garden now open our open-air Skydeck.

Find out more