We offer a concessionary rate for guests with disabilities and complimentary tickets for carers. All of our staff receive regular training that includes disability awareness and are on hand throughout The View from The Shard should you require any assistance. Book your ticket here.
For full details and maps of how to reach us please visit Transport & Directions. Alternatively, you can plan your journey using TfL's journey planner to plan your visit.
A taxi rank is located on London Bridge Street outside the rail station concourse. Taxis can also drop off on St Thomas’ Street a few yards from The View from The Shard entrance.
There are no parking or drop off facilities at The Shard, however there are a number of privately owned car parks in the local area. Details can be found on the Parkopedia website.
There are 15 steps leading from the entrance on Joiner Street to the booking hall with handrails on both sides. There is a small lift to the left of these stairs. Entry to the booking hall is through a revolving door or through an automatic door to the right which is 900mm/35.5ins wide.
The booking hall is located on Level 1 of The Shard with step free level access all the way to Level 72. The floor surface is tile, the area is evenly lit with overhead lighting, there is a hearing loop system installed at each desk, and a pen and pad of paper is available at each counter.
Visitor toilets are located on Level 1 and Level 68.
Some areas have background sounds and music playing, and the floor surface is wood in most places. Lighting in The View from The Shard is generally bright and evenly lit with overhead halogen lighting; however, some areas are more dimly lit to enhance presentation. Foldable chairs are available on request should you require a seat during your visit. Please ask a Guest Ambassador.
There are two boutiques with a range of souvenirs and books, which can be accessed directly from the Level 1 and Level 68. Both boutiques are level throughout, with ample room for a large wheelchair to manoeuvre and turn. The counters have a hearing loop system installed and staff have been trained in its use. Staff can offer assistance if required.
We have a set of evacuation procedures – should you require assistance, someone will help you with evacuation either out of the building or to a safe refuge area.