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Accessibility

CARER TICKET

Free carer ticket for disabled guests who require assistance

If you are registered disabled and require assistance during your visit, we can provide a free entry ticket for a carer.

You may purchase the ticket for yourself in advance from our website or from a third party and we can issue a free ticket for your carer when you arrive. To obtain your free carer ticket you will need to produce any of the following documentation to a member of staff at our Fast Track ticket desk:

  • Entitlement to Disability Living Allowance for children under 16 or Personal Independent payments for those aged 16-64, either in the form of a letter stating that the benefit has been awarded, or the actual Allowance book
  • Attendance Allowance or Carer’s Allowance letter of award
  • Incapacity Benefit books, or a letter notifying the recipient that the benefit has been awarded
  • A Blue or Orange badge, or
  • In the case of visual impairment, a registration card known as the BD8 or a Certificate of Visual Impairment (CVI).
  • International Proof of Disability (ISA (international symbol of access) or similar must be printed on it)

As your documentation will be checked at our Fast Track ticket desk, you’ll not need to queue in the main line, provided you have purchased your ticket prior to arrival.

Free carer tickets provide standard entry only to The View from The Shard during regular operating hours. It does not include food, beverage, merchandise or experiences, or entry to special events.

GETTING HERE

For full details and maps of how to reach us please visit Transport & Directions. Alternatively, you can plan your journey using TfL’s journey planner to plan your visit.

TAXIS & CAR PARKING

A taxi rank is located on London Bridge Street outside the rail station concourse. Taxis can also drop off on St Thomas’ Street a few yards from The View from The Shard entrance.

There are no parking or drop off facilities at The Shard, however, there are a number of privately owned car parks in the local area. Details can be found on the Parkopedia website.

ARRIVAL

There are 15 steps leading from the entrance on Joiner Street to the booking hall with handrails on both sides. There is a small lift to the left of these stairs. Entry to the booking hall is through a revolving door or through an automatic door to the right which is 900mm/35.5ins wide.

The booking hall is located on Level 1 of The Shard with step-free level access all the way to Level 72. The floor surface is tile, the area is evenly lit with overhead lighting, there is a hearing loop system installed at each desk, and a pen and pad of paper are available at each counter.

Visitor toilets are located on Level 1 and Level 68.

VIEWING GALLERIES

Some areas have background sounds and music playing, and the floor surface is wood in most places. Lighting in The View from The Shard is generally bright and evenly lit with overhead halogen lighting; however, some areas are more dimly lit to enhance presentation. Foldable chairs are available on request should you require a seat during your visit. Please ask a Guest Ambassador.

SHOPPING

There’s a pop-up shop with a range of souvenirs and books, which can be accessed directly from Level 1. This dedicated section is level throughout, with ample room for a large wheelchair to maneuver and turn. The counters have a hearing loop system installed and staff have been trained in its use. Staff can offer assistance if required.

ADDITIONAL INFORMATION

We have a set of evacuation procedures – should you require assistance, someone will help you with evacuation either out of the building or to a safe refuge area.

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