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  • Tickets booked during closure

Page last updated: 2 October 2023

We’re sorry if you were unable to visit due to the unplanned closure. Affected customers who booked directly with us can rebook without charge or claim a full refund. Both options are available until 31 December 2024.

The option of refund or a rebooking is offered on the following basis:

  • You booked directly with us via our website, over the phone or in person.
  • Your original booking was for a specific date, which was during our period of closure: 16 June 2023 – 22 August 2023.
  • Your original booking was made on or before 15 June 2023.
  • The tickets in question were not complimentary, Annual Passes, Open Vouchers, Gift Vouchers, or View Guarantee vouchers.
  • A refund or rebooking has not already been provided.
  • The data submitted during the application process was full, complete, and accurate.

 

You can make your choice by simply getting in touch with our customer service team.

If you booked via a third party, you’ll need to contact your agent who will be able to assist you appropriately. Unfortunately, our customer service team can only assist customers who booked directly.

FAQ's

  • WHAT HAPPENS TO MY BOOKING?

    Customers who booked directly can rebook for a future date or claim a full refund by getting in touch with our customer service team.

    You must make your choice by 31 December 2024.

  • Can I opt for a Revisit Voucher instead?

    We have now ceased issuing Revisit Vouchers. Instead, you can rebook for a future date or claim a full refund.

    Both options are available until 31 December 2024.

  • I previously applied for a Revisit Voucher, but I have not received it. What should I do?

    If you applied for a Revisit Voucher before 1 October 2024, simply contact our customer service team with your application reference and original order number so we can investigate and provide appropriate assistance.

  • I previously applied for a refund, but I've not received it. What should I do?

    Simply contact our customer service team with your application reference and original order number so we can investigate and provide appropriate assistance.

  • My original visit was booked using a London Pass. What are my options?

    If you paid using Tesco Clubcard Rewards Codes and wish to receive a refund, simply follow the refund process on this link: We regret that London Pass customers are unable to rebook or claim a refund.

    For queries relating to the purchase or use of a London Pass, please contact the London Pass customer service team directly.

  • I used a Tesco Clubcard Reward Code when I booked. What are my options?

    Your options are the same as other customers who booked directly.

    You can rebook for a future date, or you can claim a refund, provided you make your choice by 31 December 2024.

    If you opt for a refund, you’ll receive a points credit back to your Clubcard account for any Reward Codes used, and if you paid an amount on a card, this will be refunded too.

    Simply contact our customer service team by 31 December 2023 and they will gladly assist.

  • How long will refunds take?

    We are processing them as fast as possible, but please allow up to 14 days.

    It’s not possible to provide you with a status update if 14 days have not passed.

  • I have already claimed a Revisit Voucher. Can I swap it for a refund instead?

    No. Once you have claimed your Revisit Voucher, you cannot decide later to swap it for a refund.

  • I have already rebooked, but I've changed my mind and would now like a refund instead.

    Once you have rebooked your visit for a future date, our standard terms and conditions apply.

    This means it will not be possible to swap your choice for a refund instead.

  • I am an Annual Passholder. What are my options?

    We contacted Annual Passholders via email on 22 August 2023 to inform them of the options available and the deadline to claim.

    This deadline was 30 September 2023.

    If you did not apply for your extension, your pass will continue to be valid as per the original expiration date.

  • CAN I CLAIM FOR EXPENSES?

    We are offering customers the option of a full refund or a revisit voucher.

    Our terms and conditions state:

    “SVGM will use its reasonable endeavours to ensure that The View is open for use by Visitors during normal opening hours. However, SVGM reserves the right, in its absolute discretion, whether for safety reasons or otherwise, and with or without prior notice, to close The View or any part of it. In the event of full closure, tickets will be changed for an alternative date or time, but if that is not convenient, a refund of the ticket price (not including any processing fees) will be provided and Visitors agree that SVGM shall have no further liability to any affected Visitor.

    SVGM shall not be liable for any costs, losses, damages or any expenses whatsoever, including but not limited to any liability for travel expenses or any other out of pocket expenses, in respect of closure of part or all of The View.”

    As such, we are unable to provide any contributions towards other expenses.

  • I booked using a complimentary voucher. What are my options?

    You can move your booking to a future date by getting in touch with our customer service team.

    You can rebook as long as you do so by 31 December 2024.

  • I booked using a View Guarantee voucher. What are my options?

    Although you’ll be unable to claim a refund, you can move your booking to a future date by getting in touch with our customer service team.

    You can rebook as long as you do so by 31 December 2024.

  • I have further questions. Who can I ask?
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