For customers who booked directly with us and were due to visit on or before 23 August 2023 but were unable to due to our closure, there are two options available to you:
1. Convert your booking to a revisit voucher so that you can visit us once we reopen. Revisit vouchers will be valid until 31 December 2024.
2. Claim a refund for your tickets.
Please complete the online form and select the best option for you.
- Annual Pass customers are offered an extension – see details in the FAQs below.
- Customers who booked via a third party, please contact your agent who will be able to assist you.
|LAST UPDATED 6 SEPTEMBER 2023
||CURRENT WAIT TIMES
|REFUND PROCESSING TIME
||Next working day
|REVISIT VOUCHER DISTRIBUTION
||Within 5-7 working days
|ANNUAL PASS EXTENSIONS
||Within 3-5 working days