Customers who booked directly can claim a revisit voucher which will be valid until 31 December 2024.

If that’s not convenient, customers who booked directly can claim a full refund.

The process can be started here: https://www.theviewfromtheshard.com/refund-voucher-request/

Customers who booked via a third party are advised to contact their agent who will assist appropriately.

Revisit Vouchers are sent via email only. They are usually sent within 5-7 days after submitting an application.

We suggest saving [email protected] in your address book to ensure you receive your email ok.

All successful applications for refunds are being processed within 1 working day. There is no backlog or outstanding refunds.

If you believe you are due a refund and cannot see it in your account, please contact us:

[email protected] – please save this address in your address book to ensure you always receive replies.

Our partnership with Go City / London Pass is due to conclude on 31 July 2023, so regrettably, we will no longer be accepting further bookings using one of these passes.

If you paid using Tesco Clubcard Rewards Codes and wish to receive a refund, simply follow the refund process on this link: https://www.theviewfromtheshard.com/refund-voucher-request/

You will notice a section which will ask about your Tesco Clubcard Reward Vouchers, please enter this information and we will make sure you receive a credit in the form of points back to your Tesco Clubcard account.

New applications are being processed within 1-2 working days, but please allow up to 14 days.

It is not possible to provide status updates. We advise you to check your bank account details as this will show your refund once it has been processed.

Once you have claimed a revisit voucher instead of a refund, we will be unable to swap it if you change your mind.

All affected customers were informed as soon as we were aware. Priority was given to customers with more imminent bookings.

Annual Pass customers have been contacted by email. Extensions of 3 calendar months are being offered by application.

Applications must be submitted by 30 September 2023.

HOW TO APPLY FOR YOUR ANNUAL PASS EXTENSION

1. Prepare your information
   You will need your Annual Pass number and the full name of the person the pass belongs to.
2. Send us an email
   Send your information to [email protected] – please save this address in your address book to ensure you always receive replies.
3. Wait for your confirmation
   If successful, your extension will be applied within 7 days and you will receive an email to confirm this.

In order to apply for an extension, simply simply follow the steps outlined above by no later than 30 September 2023. Applications may only be submitted for Annual Passes that were originally due to expire on 16 June 2023 or later. Passes that expired on 15 June 2023 or earlier will not qualify for an extension. The extended period of time will roll on from the original expiration date; the extra time cannot be deferred, delayed or used another time.

We are offering customers the option of a full refund or a revisit voucher.

Our terms and conditions state:

“SVGM will use its reasonable endeavours to ensure that The View is open for use by Visitors during normal opening hours. However, SVGM reserves the right, in its absolute discretion, whether for safety reasons or otherwise, and with or without prior notice, to close The View or any part of it. In the event of full closure, tickets will be changed for an alternative date or time, but if that is not convenient, a refund of the ticket price (not including any processing fees) will be provided and Visitors agree that SVGM shall have no further liability to any affected Visitor.

SVGM shall not be liable for any costs, losses, damages or any expenses whatsoever, including but not limited to any liability for travel expenses or any other out of pocket expenses, in respect of closure of part or all of The View.”

As such, we are unable to provide any contributions towards other expenses.

Please send us an email to [email protected] and we will assist.