Terms and conditions
View Guarantee is included with all paid tickets. View Guarantee is not included with complimentary tickets, selected third party tickets, school tickets, promotional tickets, special event tickets, private hire or annual passes. View Guarantee vouchers cannot be used in conjunction with any other offer, discount, code, incentive or voucher. View Guarantee vouchers are issued upon exit and must be collected before you leave the venue. Unclaimed View Guarantee vouchers are not able to be claimed at a later time. View Guarantee vouchers will allow you to book a complimentary standard entry ticket for a future date, until the expiration date shown on the voucher. View Guarantee vouchers that remain unused beyond the stated expiration date will become void. Extensions will not be granted, regardless of reason. View Guarantee vouchers will be valid for a minimum of 3 months. Bookings made using a View Guarantee voucher must be done via www.theviewfromtheshard.com/book-tickets/offers as the vouchers cannot be redeemed on the main site. Bookings are subject to ticket availability, opening dates/times. View Guarantee vouchers can only be used once. Once a booking has been made using a View Guarantee voucher, the date and time cannot be amended. Lost View Guarantee vouchers and/or codes cannot be replaced so please keep your voucher in a safe place and treat as you would cash.
RETURN FOR FREE WITH OUR VIEW GUARANTEE*
With our View Guarantee, if you cannot see at least three of the following five landmarks due to low visibility caused by weather during the time of your visit, we will give you a complimentary return voucher, valid for at least 3 months, which will allow you to book a return standard ticket, absolutely free:
• London Eye
• The Walkie Talkie
• Tower Bridge
• One Canada Square
• St Paul’s Cathedral
Our duty manager will authorise the View Guarantee on the day, once the conditions have been met and return vouchers will be distributed as you exit the venue. You must claim your free ticket on the day of your visit before you leave the venue; they cannot be claimed at a later date.