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Coronavirus / COVID-19 Update

This page was last updated on 16 October

The View from The Shard is open, and we look forward to welcoming you and sharing the best views of our city.

We are following strict guidance from the British Government and Public Health, putting measures in place to ensure visitors have a safe and truly enjoyable experience. We will continue to review and update our plans in line with official advice.

WE’RE GOOD TO GO

We’ve been accredited with an industry standard ‘We’re Good To Go’ badge by Visit England. This recognises the venue has taken all the necessary steps and precautions and is adhering to mandatory Government guidelines to ensure the venue is a safe place to visit.

 

TIER TWO

The new Tier 2 rules mean that, from Saturday 17 October, you can only visit The View from The Shard if you are in a group of 6 or less people and each member of that group is from the same household or support bubble.

 

BEFORE YOU VISIT

If you have any symptoms of COVID-19 or have been in contact with someone who has COVID 19 please do not visit. Instead, please contact our customer services team and we will rebook your tickets for a future date. If you booked or purchased a voucher via a third party, you will need to contact your agent to discuss your options.

 

BAR SERVICE

Bar service is currently limited to guests who are seated at a table. Our new mobile ordering service and menu can be accessed via QR codes available at every table. Simply scan the code, place your order and pay – your drinks will then be served to your table.

Please note, during busier times such as evenings and weekends, there may be a wait for a table.

 

FACE COVERINGS

It is mandatory for all guests to wear a face covering when visiting. Face coverings may be removed when sat down with drinks purchased from our bar and when visiting our open-air Skydeck on level 72. A face covering must be worn at all other times, unless you are exempt.

 

SOCIAL DISTANCE AND RULE OF 6

Signs and floor stickers placed throughout the venue to help you stay a safe distance apart. Screens at our till points will also ensure we can serve you safely.

We will not permit entry to groups larger than 6 people and the sale of group and school ticket sales is currently suspended. We request that you do not gather or sit in groups larger than 6 people during your visit.

 

REDUCED CAPACITY

We have reduced our capacity to ensure everyone is able to maintain social distancing and will provide a comfortable experience for everyone.

 

15-MINUTE TIME SLOTS

Arrival time slots are now allocated in 15-minute windows. This will reduce waiting, spread arrivals more evenly throughout the day and will allow for social distancing. Once inside, you may stay as long as you wish, until closing.

 

CARD PAYMENTS ONLY

We no longer accept cash payments. All payments you make in our gift shop, photo point, ticket desk and bars will need to be paid by credit/debit card, Apple Pay and Google Pay.

The contactless limit throughout our venue is £45.

 

ADVANCE PURCHASE IS ADVISED

We advise you to pre-book to secure the best ticket availability. Same day bookings can be made online, although ticket availability is likely to be low.

If you have an open dated gift voucher, a gift ticket or a voucher issued by a third party, the redemption instructions issued with or on your voucher still apply.

 

ENHANCED HYGIENE

Please make use of our hand sanitiser stations available throughout the venue. Our loos-with-a-view on level 68 not only do they have superb views ideal for capturing an Instagram selfie, but they also have plenty of soap and hot water for hand washing too. We’ve also stepped up our cleaning regime, with more frequent and deeper cleans.

 

ENJOY

Most importantly enjoy your visit. Come and celebrate our wonderful city of London safe in the knowledge you are in good hands. Our team will be available to help and guide you should you have any questions or concerns.

 

COVID-19 Related FAQ's

  • Are you open?

    We reopened on 1st August and we hope you are able to visit us soon!

     

  • Do I have to wear a face covering?

    Government guidelines recommend face coverings, although they are not mandatory at our venue. However, they are mandatory within our gift shop and therefore we advise you to bring a face covering with you.

  • I was planning a visit with family/friends outside of my household. How does Tier 2 affect this?

    The new Tier 2 rules mean that, from Saturday 17 October, you can only visit The View from The Shard if you are in a group of 6 or less people and each member of that group is from the same household or support bubble.

    If  you booked directly with us and this affects you, please contact our customer service team who will be able to discuss a rebooking with you.

    If you booked through a third party, please contact your agent to discuss the options available.

     

  • I had tickets booked for a visit during your period of closure. What should I do?

    Guests who booked directly would have received an email offering an open ticket or a refund. If you have not received this, please contact our customer service team and they will gladly assist.

    If you booked or purchased a ticket/voucher via a third party, you will need to contact your agent to discuss your options.

  • Can I book a ticket for a visit later in the year?

    Yes. You can purchase tickets for visit dates until 31 December 2020.

  • I have an unused Gift Ticket / Complimentary Ticket that expired during your period of closure. What should I do?

    If you have a Gift Ticket or complimentary ticket that has an expiration date of 16th March 2020 or later, it will now be accepted until 31st March 2021.

    You don’t need to do anything as we will automatically apply the extension to your voucher.

  • I have an unused open ticket from a third party that is expired during your period of closure. What should I do?

    You will need to contact the issuing company to discuss options for extending the validity of your voucher.

  • I booked/purchased via Virgin Experience Days and was unable to visit. What should I do?
  • I have a Buyagift / Red Letter Days voucher and was unable to visit. What should I do?

    You will need to contact Buyagift / Red Letter Days in order to have your voucher revalidated and extended so you can rebook once we re-open.

    https://www.buyagift.co.uk/contactus

    https://www.redletterdays.co.uk/contact

  • Can I book using Tesco Clubcard Rewards codes?

    Yes. You may obtain your codes from Tesco and use them to book a dated ticket online.

    Please note; we will no longer accept Tesco Clubcard Rewards codes on site; advance booking online will be mandatory should you wish to use Tesco Clubcard Reward codes. Tesco Clubcard codes cannot be used to purchase open tickets.

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