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Coronavirus / COVID-19 Update

This page was last updated on 19 May.

It is with regret that we announce the The View from The Shard will remain closed until further notice.

This is extremely disappointing but, in these unprecedented times, the health and safety of our customers and staff, as well as the wider London community, are our key concern.

All customers who have booked direct, with bookings to 30 June will be contacted by email in order of visit date and will be offered the option of a refund or an open dated ticket to visit on a future date of their choice.  Our customer services team remain available to support with any queries although they are extremely busy so we do ask for your patience and understanding. Please note, you may not hear from us until 14 days after your original visit date.

Customers who have booked via a third party are asked to contact their agent.

We will continue to monitor the situation and, rest assured, look forward to reopening as soon as it is safe to do so.  Please do keep an eye on our website and social media channels for updates and view our FAQ’s below for further details.

For a limited time, we are selling discounted open dated tickets, valid 12 months, with a complimentary Fast Track upgrade and delivery. Find out more.

Coronavirus Closure FAQ's

  • How long will you be closed?

    We will continue to monitor and follow the UK Government advice and will only reopen when it’s appropriate to do so. Updates will be provided on our website and via social media.

  • I have tickets booked for a visit during your period of closure. What should I do?

    If you booked directly, we are in the process of contacting everyone to offer a flexible open  dated ticket or a refund. There is no need to contact us unless you have not heard from us within 14 days following your original visit date.

    If you booked or purchased a ticket/voucher via a third party, you will need to contact your agent to discuss your options.

  • Can I book a ticket for a visit later in the year?

    At the moment, we are selling flexible open dated tickets which will allow you to visit on any future date within the next 12 months.

    For a limited time, these tickets will be delivered for free and will also include a free Fast Track upgrade, meaning you won’t need to book a date/time and can skip any queue upon arrival. Visit our BUY NOW page to find out more.

  • I have an unused Gift Ticket / Complimentary Ticket that is due to expire during your period of closure. What should I do?

    If you have a Gift Ticket or complimentary ticket that has an expiration date of 16th March 2020 or later, it will now be accepted until 31st December 2020.

    You don’t need to do anything as we will automatically apply the extension to your voucher.

  • I have an unused open ticket from a third party that is due to expire during your period of closure. What should I do?

    You will need to contact the issuing company to discuss options for extending the validity of your voucher.

  • I booked/purchased via Virgin Experience Days. What should I do?
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