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Visit With Confidence

PAGE LAST UPDATED: 16.06.2022

If you have a booking which was affected due to COVID-19 related closures and travel restrictions, please contact our customer service team who will assist you.

There is no longer a legal requirement to self isolate if you have COVID-19 and free routine testing is no longer available for the vast majority in the England.  However, if you do test positive for COVID-19, we will assist as we would should you have any reason which prevents you from visiting; if you booked directly on our website you would have been offered TicketPlan® Refund Protection for £1.99 per ticket – this covers illness so you can can submit a claim for a refund here together with your proof. If you booked directly and did not add TicketPlan® Refund Protection, please contact our customer services team who will rebook your tickets for a future date subject to a £15 admin fee.

If you booked or purchased a voucher or booked via a third party, you will need to contact your agent to discuss your options.

Please check opening dates and times before visiting.

WE’RE GOOD TO GO

We’ve been accredited with an industry standard ‘We’re Good To Go’ badge by Visit England. This recognises the venue has taken all the necessary steps and precautions and is adhering to mandatory Government guidelines to ensure the venue is a safe place to visit.

 

BEFORE YOU VISIT

There is no longer a legal mandate to self isolate if you have COVID-19 and free routine testing is no longer available for the vast majority in the UK.  However, if you do test positive for COVID-19, we will assist as we would should you have any reason which prevents you from visiting; if you booked directly on our website you would have been offered TicketPlan® Refund Protection for £1.99 per ticket – this covers illness so you can can submit a claim for a refund here together with your proof. If you booked directly and did not add TicketPlan® Refund Protection, please contact our customer services team who will rebook your tickets for a future date subject to a £15 admin fee.

If you booked or purchased a voucher or booked via a third party, you will need to contact your agent to discuss your options.

Please check opening dates and times before visiting.

 

SOCIAL DISTANCING

Social distancing rules no longer apply.

Our lifts are now operating at full capacity so please be prepared to share with others. If you require assistance to make your journey in our lifts more comfortable, please speak to a member of staff prior to entering the lift.

FACE COVERINGS

The use of face coverings is now a personal choice for visitors.

CAPACITY

A reduced capacity remains in place.

Our lifts are now operating at full capacity so please be prepared to share with others.

 

15-MINUTE TIME SLOTS

Arrival time slots are allocated in 15-minute windows. This will spread arrivals more evenly throughout the day. Once inside, you may stay as long as you wish, until closing.

 

ADVANCE PURCHASE

We advise you to pre-book to secure the best ticket availability. Same day bookings can be made online and in person, although ticket availability is likely to be low.

If you have a gift ticket or a voucher issued by a third party that does not allow pre-booking, tickets will be allocated upon arrival, subject to availability.

CARD PAYMENTS ONLY

We no longer accept cash payments.

All payments you make in our gift shop, photo point, ticket desk and bars will need to be paid by credit/debit card, Apple Pay and Google Pay.

BAR SERVICE

As well as offering a mobile ordering service accessible via QR code at every table, guests can now order drinks directly from and congregate at our bars. Servers will be able to take manual orders.

Our full menu is also available to view on your phone by scanning one of the QR codes located on the tables.

ENHANCED HYGIENE

Please make use of our hand sanitiser stations available throughout the venue. Our loos-with-a-view on level 68 not only do they have superb views ideal for capturing an Instagram selfie, but they also have plenty of soap and hot water for hand washing too. We’ve also stepped up our cleaning regime, with more frequent and deeper cleans.

 

ENJOY

Most importantly enjoy your visit. Come and celebrate our wonderful city of London safe in the knowledge you are in good hands. Our team will be available to help and guide you should you have any questions or concerns.

 

COVID-19 Related FAQ's

  • Are you open?
  • I had tickets booked for a visit during a period of closure. What should I do?

    All customers who booked directly with The View from The Shard and had tickets to visit within this period should now have been contacted by our customer care team and offered a revisit voucher.

    Customers who have not booked directly should contact the relevant agent to discuss their options.

    Please visit our contact us page if you need to discuss a booking amendment.

  • Do I have to wear a face covering?

    The use of face coverings is optional for both our guests and staff.

  • Can I get an extension on my open dated gift ticket?
    Final extensions applied until 30 January 2022. We are no longer offering further extensions.
  • I have an unused Gift Ticket / Complimentary Ticket that expired during your period of closure. What should I do?

    Final extensions applied until 30 January 2022. We are no longer offering further extensions.

  • I already have an Annual Pass - can I get an extension?

    Of course.

    Please visit the Fast Track ticket desk where a Guest Ambassador will be able to extend the validity of your pass relative to our period of closure.

  • I have an unused open ticket from a third party that expired during your period of closure. What should I do?

    You will need to contact the issuing company to discuss options for extending the validity of your voucher.

  • Can I book using Tesco Clubcard Rewards codes?

    Yes. You may obtain your codes from Tesco and use them to book a dated ticket online.

    Please note; we will no longer accept Tesco Clubcard Rewards codes at our on-site ticket desk; advance booking online is now mandatory should you wish to use Tesco Clubcard Reward codes.

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