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Coronavirus / COVID-19 Update

This page was last updated on 8 August

We are pleased to confirm that The View from The Shard reopened to visitors on 1 August.

Following strict guidance from the British Government and Public Health we spent our 20 weeks of closure working hard to put a plan in place that ensures our visitors can have a safe and truly enjoyable experience , and as a result, we’ve been accredited with an industry standard ‘We’re Good To Go’ badge.

We look forward to welcoming you and sharing the best views of our city.

Please see below further specific information and advice around some of the steps that have been put in place to keep you safe.

WE’RE GOOD TO GO

We’ve been accredited with an industry standard ‘We’re Good To Go’ badge by Visit England. This recognises the venue has taken all the necessary steps and precautions and is adhering to mandatory Government guidelines to ensure the venue is a safe place to visit.

 

FACE COVERINGS

In line with Government advice, it is mandatory for all guests to wear a face covering when visiting. Face coverings may be removed when sat down with drinks purchased from our bars and when visiting our open-air Skydeck on level 72. A face covering must be worn at all other times.

 

BEFORE YOU VISIT

If you have any symptoms of COVID 19 or have been in contact with someone who has COVID 19 please do not visit.

If you booked directly with us, please contact our customer services team and we will rebook your tickets for a future date.

If you booked or purchased a voucher via a third party, you will need to contact your agent to discuss your options.

 

SOCIAL DISTANCE

To help with social distancing on your visit we will have signs throughout the venue to help you stay a safe distance apart.

Screens at our till points, bars and shop will also ensure we can serve you safely.

REDUCED CAPACITY

We have reduced our capacity. This will allow us to ensure everyone is able to maintain social distancing and will provide a comfortable experience for everyone.

 

15-MINUTE TIME SLOTS

Arrival time slots will be allocated in 15-minute windows. This will reduce waiting, spread arrivals more evenly throughout the day and will allow for social distancing.

 

CARD PAYMENTS ONLY

We no longer accept cash payments. All payments you make in our gift shop, photo point, ticket desk and bars will need to be paid by card. The contactless limit throughout our venue is £45. We accept all major credit and debit cards, as well as Apple Pay and Google Pay.

 

ADVANCE PURCHASE IS ESSENTIAL

It is essential that you purchase your ticket prior to visiting. Open tickets are currently on sale. Same day bookings can be made online, although the full on-the-day price will apply and ticket availability is likely to be low. Best prices and availability can be achieved by booking directly on our website 14+ days in advance.

If you have a gift voucher/ticket, an open dated ticket, a third-party voucher or a complimentary ticket, unless stated otherwise, these do not require pre-booking and may be redeemed at the ticket desk on the day you decide to visit.

 

ENHANCED HYGIENE

When visiting please make use of our hand sanitiser stations available throughout the venue. Please also visit our loos-with-a-view on level 68; not only do they have superb views ideal for capturing an Instagram selfie, but they also have plenty of soap and hot water for hand washing too.

We’ve also stepped up our cleaning regime, with more frequent and deeper cleans.

 

ENJOY

Most importantly enjoy your visit. Come and celebrate our wonderful city of London safe in the knowledge you are in good hands. Our team will be available to help and guide you should you have any questions or concerns.

 

Coronavirus Closure FAQ's

  • Are you open?

    We reopened on 1st August and we hope you are able to visit us soon!

     

  • Do I have to wear a face covering?

    Government guidelines recommend face coverings, although they are not mandatory at our venue. However, they are mandatory within our gift shop and therefore we advise you to bring a face covering with you.

  • I had tickets booked for a visit during your period of closure. What should I do?

    Guests who booked directly would have received an email offering an open ticket or a refund. If you have not received this, please contact our customer service team and they will gladly assist.

    If you booked or purchased a ticket/voucher via a third party, you will need to contact your agent to discuss your options.

  • Can I book a ticket for a visit later in the year?

    Yes. You can purchase tickets for visit dates until 31 December 2020.

  • I have an unused Gift Ticket / Complimentary Ticket that expired during your period of closure. What should I do?

    If you have a Gift Ticket or complimentary ticket that has an expiration date of 16th March 2020 or later, it will now be accepted until 31st March 2021.

    You don’t need to do anything as we will automatically apply the extension to your voucher.

  • I have an unused open ticket from a third party that is expired during your period of closure. What should I do?

    You will need to contact the issuing company to discuss options for extending the validity of your voucher.

  • I booked/purchased via Virgin Experience Days and was unable to visit. What should I do?
  • I have a Buyagift / Red Letter Days voucher and was unable to visit. What should I do?

    You will need to contact Buyagift / Red Letter Days in order to have your voucher revalidated and extended so you can rebook once we re-open.

    https://www.buyagift.co.uk/contactus

    https://www.redletterdays.co.uk/contact

  • Can I book using Tesco Clubcard Rewards codes?

    Yes. You may obtain your codes from Tesco and use them to book a dated ticket online.

    Please note; we will no longer accept Tesco Clubcard Rewards codes on site; advance booking online will be mandatory should you wish to use Tesco Clubcard Reward codes. Tesco Clubcard codes cannot be used to purchase open tickets.

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