Frequently Asked Questions

All tickets include admission to London’s highest viewing gallery situated at the top of The Shard – London’s tallest building and viewing platform.

We have various ticket options so please visit the Tickets & Prices page for information.

To find out the cost, please visit our BOOK TICKETS page and enter your intended visit date.

Some tickets include our View Guarantee, allowing you to come back for free if the weather spoils your view. Visit our our View Guarantee  page for full details.

There is no time restriction to your visit. Once inside, you can enjoy the views and the experience for as long as you like, until closing time.

Don’t worry, you can enter The View from The Shard at any time up to 15 minutes after the time printed on your ticket. If you are later, you may need to pay a rebooking fee.

The View from The Shard is fully accessible from ground level all the way up to the open air Skydeck on Level 72, with disabled toilet facilities situated on Level 1 and Level 68. Visit our Disabled Access page to find out more.

We work with Blue Light Card to offer discounted entry for emergency services workers, NHS and members of the armed forces. You will need a valid Blue Light Card to take advantage of the discounts we offer and you will need to pre-book.

Visit www.bluelightcard.co.uk for more information.

The Blue Light Card is not accepted on the door.

Children aged three and under do not require a ticket to visit The View from The Shard.

If you booked your tickets directly from our website please call us on +44 (0) 344 499 7222 (no later than 2 weeks before your visit) with the following information and we will happily amend your booking:

• Booking Reference No
• New Date (subject to availability)
• New Timeslot (subject to availability)

Please note that this service is subject to a £15 amendment fee.

If you have purchased your ticket from one of our partners or approved ticket sellers please contact them directly to discuss further.

We have a strict no refund policy at The View from The Shard, but we can exchange the ticket for a new date and time if you booked your tickets on our website.

To amend your booking, please call us on +44 (0) 344 499 7222 (no later than 24 hours before your visit) with the following information:

• Booking Reference No
• New Date (subject to availability)
• New Timeslot (subject to availability)

Please note that there will be a £15 amendment fee to move your booking.

Please allow up to an hour for your booking confirmation to come through, and make sure to check spam or junk mail folders.

You can also retrieve your tickets online here.

If you are still having trouble retrieving your confirmation, please Contact Us with the following details and we will locate your tickets and send them on to you.

• Date of your visit
• Booking reference number
  (which you should have received in the confirmation of payment)

Please note: if you purchased your tickets via our call center, you will need to Contact Us with your booking reference number.

If you booked your tickets via a third party, you will need to contact them directly.

You can show your tickets on your smartphone to enter The View from The Shard or alternatively, you can print them at home.

If you purchased a voucher from a third party, please refer to your redemption instructions supplied with the voucher, or contact your agent.

We have a strict no refund policy at The View from The Shard, but we can exchange the ticket for a new date and time.

To amend your booking, please call us on +44 (0) 344 499 7222 (no later than 24 hours before your visit) with the following information:

• Booking Reference No
• New Date (subject to availability)
• New Timeslot (subject to availability)

Please note that there will be a £15 amendment fee to move your booking.

If you purchased or booked via a third party, please contact your agent to discuss your options.

If you have purchased your tickets from a third party/approved ticket provider you may not be required to pre-book a visit date or time and can use your voucher to gain entry at any time (subject to availability). To avoid disappointment please check our opening times before your visit.

Please also check before you visit if your voucher needs to be redeemed or activated.

If you have any further questions you will need to directly contact the company the tickets were booked with.

If you have purchased a voucher from one of our partners or approved ticket sellers please check if your voucher needs to be redeemed or activated before visiting The View from The Shard. If you have not been required to pre-book your visiting time, to avoid any disappointment please check our opening times as these can sometimes vary due to private event closures.

If you have any further questions regarding your voucher you will need to directly contact the company the voucher is purchased from.

Please visit our transport and directions page for extensive information.

There is a taxi rank on London Bridge Street outside the rail station concourse, and taxis can drop off on St Thomas’ Street a few yards from The View from The Shard entrance.

Coach pick-up and drop-off points around London Bridge are restricted. Private coach parties can drop of guests at the designated coach area which is located just before Fitness First on London Bridge Street.

Alternatively there are coach parking bays on Southwark Street and Southwark Bridge with free drop-off. The nearest coach parking is Tower Hill, which has 16 bays.

To book space contact APCOA parking 0870 241 7492.

Free carer ticket for disabled guests who require assistance

If you are registered disabled and require assistance during your visit, we can provide a free entry ticket for a carer. Please view the full information on our accessibility page.

We offer a step-free experience with accessible lifts throughout the attraction. Lifts take you from our street level to our first floor where ticketing and security procedures take place. Accessible lifts then take you to our Level 68. At Level 68 you are able to take a lift to the viewing platform on Level 69 and the open air Skydeck on Level 72.

The viewing platforms do not have fixed seating but should you require a chair we do supply them on request.  In addition we have wheelchairs we loan out to guests to ensure their visit is as comfortable as possible.

All of our staff receive regular training that includes disability awareness. Should you require someone will assist you with evacuation either out of the building or to a refuge they will assist you.

Pets or animals of any nature are expressly prohibited except for guide dogs and hearing dogs. A water bowl is available at the booking hall for assistance dogs. Please ask a member of staff on arrival should your dog require water during your visit.

To redeem a Gift Card you will need to book using the normal booking process – once you have selected select the date and time of your visit you will then be able to apply your gift card code before completing your purchase. This will then reduce the balance by the corresponding amount and update your basket total. Please note: Gift Cards can only be redeemed by pre-booking your visit 24 hours in advance. Visit Book Tickets to redeem your Gift Card.

Please note, this information applies to customers with a Gift Card only. It does not apply to customers with Gift Vouchers or Gift Tickets.

If your Gift Card is still valid we recommend redeeming it before it expires as you will be able to redeem it for a date in the future beyond the expiry date. No further extensions will be granted after this period. We are unable to reactivate expired Gift Cards, so please ensure you check the validity date and use it before then.

Please note, this information applies to customers with a Gift Card only. It does not apply to customers with Gift Vouchers or Gift Tickets.

We are unable to reactivate expired Gift Cards, so please ensure you check the validity date and use it before then.

Unfortunately we are unable to change the name on the Gift Card once it has been processed.  However, once the Gift Card has been redeemed the tickets will be in the recipient’s name.

Gift cards are valid for 12 months from the date of purchase and need to be redeemed before they expire. A Gift Card can be only redeemed online with minimum of 24 hours in advance.

Please note, this information applies to customers with a Gift Card only. It does not apply to customers with Gift Vouchers or Gift Tickets.

We encourage you to take photos. If you post them on social media, please use #ShardView.

Visitors are welcome to bring hand-held cameras and video equipment to create images and footage for their own personal, non-commercial use.

We regret that tripods and monopods are not permitted onsite.

Guests are welcome to bring handheld cameras to take photographs for personal use.

It is not possible to bring tripods or other large items of photographic equipment into The View from The Shard. For more information on restricted items please see our Terms and Conditions.

To request a permit for commercial photography or filming please visit our Press Center.

Only food and drink purchased within The View from The Shard is permitted in our viewing gallery. Hot and cold drinks as well as snacks as available to purchase on Level 69 and the open air Skydeck on Level 72.

We ask guests to walk through metal detectors, which use a low-frequency electromagnetic field to look for metal items. At the low levels a metal detector emits, this exposure is considered safe for everyone, including pregnant women. These units do not use x-rays.

Extensive research has been performed to identify the effects of the electro-magnetic waves used on pregnancy, medical devices (such as pacemakers) and magnetic recording media. The results of the research are that there is no indication of any adverse effect of the technology on medical devices, pregnancy or magnetic recording media.

The x-ray scanners that bags and coats go through are fully enclosed and so will not affect guests in any way. These units emit the same kind of radiation as in a dental X-ray and are used only on bags, coats and other inanimate objects. A guest would have to place their hand inside the machine while the x-ray was on to be exposed to a significant level of radiation.

Certain items cannot be brought into The View from The Shard including large bags and backpacks, over the size of 22 x 15 x 8 inches (55 x 38 x 20 cm) or other large equipment.  We are unable to store them whilst you are visiting our viewing platforms.

Although we have no cloakroom facility for bags, folded pushchairs can be left in the designated area in the booking hall for free but bags and coats cannot be left with them.

Yes. We have toilets on level 1 and level 68, both with baby changing and disabled access.

Unfortunately pushchairs cannot be taken to the viewing platforms, but we can store these free of charge during your visit.  Our storage facility can be found near the security scanners in the main ticket hall. Please note that this is not a secure facility and items are left at your own risk.

There are first aid trained staff members who are on site at all times. First aid will be administered at the place of occurrence but, if the guest can be moved, then one of the offices will be used.

We have a full service bar in our space on level 69 and on our open-air Skydeck on level 72 which offers a wide variety of drinks and a small selection of bites. We do not offer afternoon tea, lunch menus or dinner options at The View from The Shard.

If you have a query relating to the hotel or restaurants located in The Shard please visit The Shard’s website for contact details.

Entry to the viewing platforms is not included in your restaurant booking as the restaurants are separate to The View from The Shard. There is no direct access between The View from The Shard and the restaurants located half way down The Shard.

We do not offer table reservations at The View from The Shard. Limited free seating is available and you are welcome to sit at a table as and when they become available.

However, as we are a viewing gallery (rather than a bar or restaurant) we do encourage all guests to walk around the venue with any drinks in hand so they can enjoy the fabulous views of London.

Your feedback is welcomed as it helps us to ensure that we continue to provide a 5* experience for all our guests. If you would like to contact us with a question or concern, please send us further details via our Contact Us page.  We always strive to deliver a 5* service and when it is not received we would like the opportunity to rectify this.

To access your photos please:

1. Go to smileflingr.com/VIEW
2. Enter the photocode from the bottom of your photograph
3. Download and share your photos for free

Please note that your pictures will automatically be deleted from our system after three months of your visit. If you are still unable to access your photos please email [email protected]

We are very keen to support and work with charities and consequently we have already selected charity partners for The View from The Shard.

Our current charity partner is Variety – The Children’s Charity, and we will be focusing on supporting them at the moment. Find out more. 

Please visit our book tickets page for prices and availability.

Please visit our book tickets page for prices and availability.

We do not have a maximum, but we ask you to contact our customer service team should you have a group larger than 60 people.

Please visit our book tickets page for prices and availability.

Tickets are usually emailed to you after you complete your booking.

Yes. Please visit our education page to download all our free resources.

Unfortunately not, so please feel free to bring your own.

Please visit our groups page for the latest prices.

Please visit our groups page for full information.

We do not have a maximum, but we ask you to contact our customer service team should you have a group larger than 60 people.

We are not able to hold options for groups, however group organisers are welcome to book minimum numbers and increase the size at the same rate up to a week prior to the visit.

To ensure you have the best experience possible, we limit the number of visitors entering The View from The Shard at any one time. All visitors are pre-booked into 15 minute time slots throughout the day, making waiting times shorter and allowing you to pass security checks, and reach the top in the most efficient and enjoyable way. This does mean spaces are limited so we strongly suggest that you reserve tickets as early as possible for your preferred date and time.

You can book online or by calling +44 (0) 844 499 7111 (calls will cost you 7 pence per minute plus your company’s access charge).

To collect your tickets, please present your confirmation email at The View from The Shard ticket desks in the main ticket hall when you arrival for your visit.

Only accredited Blue Badge guides are authorised to guide at The View from The Shard. Blue Badge guides require a ticket to enter the attraction; exceptions can be made in the case of Chinese guides.

For a suggested list of specialised guides and languages please contact the Blue Badge association directly here: Blue Badge website

If you wish to become a trade partner for The View from The Shard please visit our Trade page for more information.

All quotes are unique to your own booking, so we would encourage you to contact our team for a bespoke quote.

Please contact the events team so they can discuss options with you.

We hold a 24 hour license, so we can be very flexible with your timings.

Please note, we are currently following Government advice; at the moment no event can take place beyond 22:00.

Although you cannot bring in your own food & beverage, The View from The Shard works with a list of approved suppliers who can cater for a variety of budgets and needs. Please contact our events team for full details.

Yes, we always hire the two floors together.

The View from The Shard welcomes visits by journalists seeking to review London’s highest visitor attraction. Applications for press passes must be submitted and approved in advance of arrival, with at least 72 hours’ notice before you would like to visit.

To apply, please complete contact us here.

We welcome enquiries for filming and photography, generally outside of our general opening hours.

To submit an enquiry, please contact us here.